Shipping policy

SHIPPING POLICY

Effective Date: 12/7/2025

This Shipping Policy describes the shipping and delivery practices of Habitat for Humanity Peninsula & Greater Williamsburg ("we," "us," or "our") for products purchased through shop.restorepgw.org (the "Site").

1. ORDER PROCESSING
We strive to process and ship orders as quickly as possible. Orders are typically processed within 2 business days from the date the order was placed. However, please note that processing times may vary depending on product availability, order volume, and other factors.

2. SHIPPING METHODS AND RATES
We offer various shipping methods for domestic and international orders as indicated on our Site during the checkout process. Shipping rates are calculated based on the weight of the products, destination, and selected shipping method.

3. DELIVERY TIMES
Delivery times may vary depending on the shipping method chosen and the destination of your order. Please note that all delivery times provided are estimates only and actual delivery times may be affected by external factors such as weather conditions or customs delays for international orders.

4. TRACKING YOUR ORDER
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your order's progress online through our designated carrier's website.

5 . SHIPPING RESTRICTIONS
Some products may have specific shipping restrictions due to their size, weight, or nature (e.g., hazardous materials). These restrictions will be clearly stated on the product page or during the checkout process.

6 . INTERNATIONAL ORDERS
At this time we do not offer international shipping. 

7 . LOST OR DAMAGED PACKAGES
In rare cases where a package is lost or damaged during transit , please contact the carrier in which the order was transported. 

8 . ADDRESS ERRORS AND REDELIVERIES
It is important to provide accurate shipping address at time of purchase . We cannot be held responsible if packages are undeliverable due to incorrect address provided by customer

9 . CHANGES TO THIS SHIPPING POLICY
We reserve the right to update the Shipping Policy at any time, posting a new version to this website.

10 . CONTACT US
If you have any questions regarding our Shipping Policy, please contact us at shop@habitatpgw.org.

By placing an order through our Site, you signify acceptance of policy.