FAQ

Your Questions — and Why Shopping Matters

Welcome to the Habitat ReStore eStore FAQ page! Our online shop features vintage, unique and quality second-hand items at great prices — and every purchase helps fund affordable housing on the Virginia Peninsula and throughout the Greater Williamsburg region. Below you’ll find answers about shopping, orders, donating items and how Habitat makes an impact locally.

About the eStore

What is the Habitat ReStore eStore?

The Habitat ReStore eStore is the online shopping experience for Habitat for Humanity Peninsula and Greater Williamsburg. Find rare, vintage and unique items — plus quality home goods — at discounted prices. Every purchase helps support Habitat’s mission to create more affordable housing for its local community.

How does shopping the eStore support Habitat for Humanity?

Proceeds from ReStore eStore sales help fund Habitat for Humanity Peninsula and Greater Williamsburg’s work to build affordable housing. Shopping here is an easy way to turn everyday purchases into local impact.

When can I pick up my order?

When your order is ready for pickup, you will receive a notification. Once you receive this notification, you may proceed to the Habitat Williamsburg ReStore at 1303 Jamestown Rd Suite 113, Williamsburg, VA 23185. Order pickup is every Friday between 1 p.m. and 4 p.m. If you prefer to pick up at a different time, please contact us at shop@habitatpgw.org to schedule a day and time.

What can I expect during pickup of my purchase?

Upon arrival to the Williamsburg ReStore, go to the cashier’s desk and let them know you are there for an eStore pickup. They will then call the associate on the radio to complete your pickup. If you need special arrangements for your pickup, we request that you provide at least three to five days’ notice to ensure we are able to accommodate.

How do I schedule an appointment to pick up my order?

If you are unable to pick up your order within five days, you may schedule a weekday appointment by calling 757-913-5656 or emailing shop@habitatpgw.org. Pickup appointments are scheduled during normal business hours, Monday-Friday, 9 a.m. to 6 p.m.

Will there be help for me to load my purchase?

Most items on the eStore can be carried without help. For larger items, we encourage you to bring buddies to help. Onsite staff may be available to help with loading of items into your vehicle, although staff is not allowed to physically enter customer vehicles or truck beds. We love to help, yet please note the ReStore and its representatives are not liable for any damage to your vehicle or purchased item during the loading process.

How long will my order be held?

Due to limited space, we ask that you pick up your order within five business days of purchase. Orders are subject to $5 a day storage fee after five days unless other arrangements have been made.  All items will be restocked without refund if not picked up after 10 business days. Special arrangements, events and holidays may apply. Contact us at shop@habitatpgw.org for more information.

What is the return policy for local pickup?

Purchases are eligible for a full refund at the time of pick up if the item does not meet your satisfaction when you see it in person. You must leave the item(s) and request a refund at that time. Approved refunds will be issued to the original form of payment. It can take up to five business days for a refund to reflect on your account. There will be no refunds once you leave the ReStore property and your purchase will be considered a FINAL SALE. Please contact us at shop@habitatpgw.org if you have questions.

What is the return policy for shipped orders?

At this time, we are unable to accept returns for items that have been shipped. We encourage customers to carefully review the item description and images prior to purchase. If you have additional questions about the item or would like to schedule a video call to see the item up close, contact us at shop@habitatpgw.org.

Can I pay for my order with cash or check?

No, the ReStore eStore does not accept cash or checks at this time. Orders must be paid for online with credit cards or debit cards with a credit logo.

A woman in a green cardigan and black shirt laughs while holding a red scroll with a painting of birds on a flowering branch.
A woman stands in front of a pick-up sign, looking towards the camera with a neutral expression.
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About Habitat

What does Habitat for Humanity Peninsula and Greater Williamsburg do?

Habitat for Humanity Peninsula and Greater Williamsburg helps build homes, communities and hope locally, creating more opportunities for affordable homeownership.

How can I donate directly to Habitat?

Financial gifts help support affordable home construction, repairs and local programs. You can donate online here.

How do I donate items to the ReStore?

Donating items to the ReStore, which could end up for sale here in the eStore or in the ReStore locations in Newport News, Williamsburg and Yorktown, helps keep usable materials out of landfills and supports Habitat’s mission. Learn what items are accepted and how to donate here.

What kinds of items can I donate?

The ReStore accepts a wide range of gently used or new items, including furniture, appliances, cabinets, lighting and home improvement materials. Items must be in safe, usable condition. Please review the accepted items list before donating.

Do you offer donation pickup?

In some cases, donation pickup may be available for larger items. Pickup availability can vary based on location, item type and scheduling. Contact the ReStore team to confirm options.

Can I get a donation receipt?

Yes. Donation receipts are available for item donations and may be used for tax purposes as allowed by law.

How else can I support Habitat besides shopping and donating items?

You can volunteer, make a financial donation, become a sponsor or share Habitat’s mission with others. Learn more here.