Where do I pick up my order?
Orders are available for pick up at the Williamsburg Habitat ReStore, located at 1303 Jamestown Road, on Fridays, 1pm to 4pm, or by appointment. Please be sure to pick up your item within 5 weekdays of your purchase.

What can I expect during pick up of my purchase?
Upon arrival to the Williamsburg Habitat ReStore, go to the far left room of the store, also known as the Colony. The eStore is on the platform located next to book section. Go to the open window and a ReStore associate will retrieve your order. If no one is there, please ring the doorbell to alert the eStore associates of your arrival.

How do I schedule an appointment to pick up my order?
If you are unable to pick up your order on Friday between 1pm-4pm, you may schedule an appointment by either calling 757-913-5656 or send an email to shop@habitatpgw.org. Pickup appointments are scheduled during normal business hours, Monday-Saturday, 9am-6pm.

Will there be help for me to load my purchase?
Most items on the eStore can be carried without help. For larger items, we encourage you to bring buddies to help. Onsite staff may be available to help with loading of items into your vehicle, although staff is not allowed to physically enter customer vehicles or truck beds. We love to help, yet please note the ReStore and its representatives are not liable for any damage to your vehicle or purchased item during the loading process.

How long will my order be held?
Due to limited space, we ask that you pickup your order within 5 weekdays of purchase. Furniture and larger items held more than 5 weekdays are subject to $5 a day storage fee. All items will be restocked without refund if not picked up after 10 weekdays. Special arrangements, events and holidays may apply. Contact us at shop@habitatpgw.org for more information.

What is the return policy for local pickup?
Purchases are eligible for a full refund at the time of pick up, if the item does not meet your satisfaction when you see it in person. You must leave the item(s) and request a refund at that time. Approved refunds will be issued to the original form of payment. It can take up to 5 business days for a refund to reflect on your account. There will be no refunds once you leave the ReStore property and your purchase will be considered a FINAL SALE. Please contact us at shop@habitatpgw.org if you have questions.

What is the return policy for shipped orders?
At this time we are unable to accept returns for items that have been shipped. We encourage customers to carefully review the item description and images prior to purchase. If you have additional questions about the item or would like to schedule a video call to see the item up close, contact us at shop@habitatpgw.org.

Can I pay for my order with cash or check?
No, unfortunately the ReStore eStore does not accept cash or checks at this time. Orders must be paid for online with credit cards (or debit cards with credit logo).